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some files are not allowed?

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 23, 2018 at 6:06 pm #557
    tekiek
    Participant

    I love the look of this plugin but there is a problem… when customers want totupload an .ai file it says it is forbidden for security reasons??
    But I allowed adobe files
    Why is .ai not possible?

    And.. when a customer ordered something and added an .pdf file I don’t receive the file?

    • This topic was modified 7 years ago by tekiek.
    April 23, 2018 at 6:22 pm #559
    Ali Khallad
    Keymaster

    Hi, that’s WordPress restriction, please see the response here:

    Upload issues

    April 24, 2018 at 10:28 am #560
    tekiek
    Participant

    Problem solved!
    But the other problem is: I dont receive the uploaded files! Where can I find them?

    April 24, 2018 at 11:31 am #561
    Ali Khallad
    Keymaster

    Awesome, have you updated to the latest version?

    April 24, 2018 at 11:39 am #562
    tekiek
    Participant

    Yes! I have version 1.0.3
    Just downloaded the plugin two days ago from envato market…

    April 24, 2018 at 12:07 pm #563
    Ali Khallad
    Keymaster

    The files can be found on the order page. When a customer places an order, the files will attached to it.

    April 24, 2018 at 1:39 pm #564
    tekiek
    Participant

    No, thats the point. I cannot find it anywere? Not in an email but not in the order either

    • This reply was modified 7 years ago by tekiek.
    April 24, 2018 at 1:54 pm #566
    Ali Khallad
    Keymaster

    Ok, please send me the login details: ali@wpali.com and I’ll take a look at it.

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