Order marked as cancelled due to time limit reached

[Ali Khallad]

Hi

I’m getting an error that the sale gets cancelled on the merchants side without a notification but the order is still payed for by the client.

When I look on the backend, this is what is seen:

“Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

But the payment is received by the merchant.

This only happens when buying a custom product using this plugin… if we test with a standard simple product the process works perfectly.

Why is this happening?

Cheers

[Ali Khallad]

The plugin doesn’t intervene in the checkout process, it just change the layout on product page to display options as you need them.
I doubt this is caused by the plugin, but feel free to reach to me at support@wpali.com with the full details and login, I’ll be happy to look into it.

Thanks

[Author]

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